(All products sold on this website are considered intimate personal items and are non-returnable once used)
Shipping Regions
Currently, we ship to customers in:
- United States
- European Union countries
- United Kingdom
Orders outside these regions may not be supported at this time.
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Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a tracking number via email.
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Shipping Origin
Our products may be shipped from different fulfillment locations depending on product availability and warehouse stock.
Primary shipping locations include:
- United States warehouses
- European warehouses
In some cases, certain products may be shipped directly from our manufacturing partners in Asia when overseas warehouse inventory is unavailable or when the item is produced to order.
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Estimated Delivery Time
Estimated delivery times vary depending on the shipping origin.
Orders shipped from overseas warehouses
United States: 3–7 business days
Europe: 4–8 business days
United Kingdom: 4–7 business days
Orders shipped from our manufacturing partners
Some products may be produced after the order is placed and shipped directly from our partner facilities. These orders require additional processing and international air shipping.
Estimated total delivery time:
Approximately 3–4 weeks from order confirmation to final delivery, depending on destination country, customs clearance, and carrier conditions.
Delivery times are estimates and may vary depending on the logistics carrier, local delivery conditions, and peak seasons.
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Shipping Costs
Shipping costs are calculated at checkout based on your delivery address.
From time to time, we may offer free shipping promotions on selected products.
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Address Accuracy
Customers are responsible for providing a correct and complete shipping address.
If a package needs to be redirected or reshipped due to incorrect address information, additional shipping or handling fees may apply.
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Order Tracking
Once your order has been shipped, you will receive a tracking number to monitor your delivery status.
If you do not receive tracking information within 3 business days, please contact our support team.
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Lost or Delayed Packages
If tracking information stops updating or a package appears to be lost, please contact us.
After verification with the carrier, we may provide:
- A replacement shipment
- Or a refund depending on the situation
Additional verification may be required.
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Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
- Photos of the outer package
- Photos of the damaged item
- The shipping label
We will review the case and offer an appropriate solution.
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Contact
If you have any questions about shipping, please contact us:
Email: aetheriumpulse@gmail.com