（We reserve the right to determine whether an issue qualifies for replacement, repair, or refund）
Last Updated: 3-5-2026
At Aetherium Pulse, we are committed to delivering premium intimacy products with discretion, quality, and safety.
Due to the personal and intimate nature of our products, we maintain a strict return and refund policy to ensure hygiene and product integrity.
Please read this policy carefully before placing your order.
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- Non-Returnable Items
For health, hygiene, and privacy reasons, most products sold on our website are not eligible for return once delivered.
We do NOT accept returns in the following situations:
• The product has been opened or used
• The product shows no manufacturing defects
• Returns based on personal preference, change of mind, or incorrect selection
• Products that have been customized or special-ordered
• Items returned without prior authorization
• Products that have been damaged due to misuse or improper handling
Because these products are considered private personal items, once used they cannot be resold or redistributed.
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- Order Issues Before Delivery
Package Interception
If you request an interception while the package is in transit:
• Customers must cover interception fees
• Customers must also cover round-trip shipping costs
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Refused Deliveries
If a package is refused without valid reason:
Customers must cover:
• Original shipping cost
• Return shipping cost
Refunds will only be issued after the returned product is inspected and confirmed unused and resellable.
If the item cannot be resold, no refund will be issued.
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Lost Packages
If a package appears lost (for example tracking shows abnormal status or no updates for an extended period):
Customers must provide:
• Full order screenshot
• Shipping address
• Tracking number
• Order value
After verification and claim approval, we will offer:
• Full refund, or
• Free reshipment
Incomplete proof may result in the claim being declined.
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Address Changes
If you request a shipping address change after the order has shipped:
• An address change processing fee may apply
• Address modification is not guaranteed to succeed
The operation fee will still apply even if the change fails.
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Delivered but Not Received
If tracking shows delivered but the customer claims the item was not received:
• We will provide Proof of Delivery (POD)
• Investigation requests require supporting evidence (e.g., security camera footage)
Without sufficient evidence, compensation may not be available.
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- Damaged Items
If your package arrives damaged, please follow these steps immediately:
• Take photos of the outer box
• Take photos of the shipping label
• Take photos of the damaged product
If confirmed as shipping damage, we will offer:
• Free replacement, or
• Full refund
Failure to report damage promptly may affect eligibility for compensation.
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- Product Quality Issues
If your product has a manufacturing defect, please contact us within 7 days of delivery.
You must provide:
• Order number
• Photos or videos clearly showing the issue
After verification, we may offer:
• Replacement parts
• Repair kits
• Professional repair guidance
• Partial refund
• Product replacement (when applicable)
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- Repair & After-Sales Support
Due to the nature of intimate products, returns are generally not accepted after use.
However, if damage occurs during normal use, we provide professional after-sales repair support to help restore the product.
Depending on the situation, we may provide:
• Professional repair kits or repair materials
• Instructional repair videos
• Step-by-step guidance from our support team
• Replacement components when applicable
This support allows customers to quickly repair minor damage without the need for international returns, which are often costly and time-consuming.
Please contact our support team if you experience any issues with your product.
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- Important Product Notes
Our dolls are made with TPE material, which requires proper care.
Please note:
• Makeup may gradually fade with use
• Joints should not be forced beyond natural movement range
• Improper handling may cause structural damage
These situations are not considered manufacturing defects.
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- Unauthorized Returns
Returns sent without prior approval may result in:
• Package rejection
• Loss of the product
• No refund eligibility
Customers must contact customer service first before sending any item back.
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- Refund Processing
If a refund is approved:
• Refunds are processed within 7-14 business days
• Refunds are issued to the original payment method
Shipping fees are non-refundable unless the issue is caused by us.
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- Contact Us
If you have any questions about returns or refunds, please contact us.
Email: aetheriumpulse@gmail.com